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Return Policy
  • In the unlikely scenario that you don't love your purchase from Kasturi-B, we offer a liberal return policy.
  • Notify us within 1 day of receipt of order via email on care@kasturi-b.com and call us on +91 9936118888 Monday to Friday 10 am to 6 pm. We will send you a return email confirmation, post which, all you need to do is send back the item you have purchased to us in its original condition along with the invoice and all labels intact.(We do not accept returns of any product if the tags are tampered). The return shipping and any duties/ taxes arising due to return shipment are to be borne by the customer.
  • We do not accept returns of any product, purchased during any sale/ discounts.
  • Returns would not be accepted for Design it Yourself (DIY) products, custom made / stitched clothing, including readymade stitched Sarees or Sarees stitched with custom blouses. However, we would accept returns if there is any fault from our end, in such case the decision to process the return would be at the discretion of our team
  • For stitched products, we are happy to assist you in case they are not as per the requested fitting
  • In case of genuine fault from our side, we will refund the money including the shipping cost or we may replace the product without additional charges.
  • Once we receive the product, we offer you an exchange or a store credit (with 3 month validity) without any deduction from the price you paid us for the purchased product. In case you want a money refund and not store credit,  we will refund the money to your credit card/paypal account or bank account after deducting a restocking fee which covers us for payment processing charges. The restocking fee deduction for shipments within India is Rs 250
  • Any complaint with regards to damage or stains or stitching or any other should be reported to us within 24 hrs of the receipt of the products. We may ask for a digital picture of the same in order to review the same.
  • Return Shipping Address: Please write our complete warehouse address on the packet along with the phone number. Preferably put a tamper proof packing on the shipping box
    ADDRESS : Kasturi-B , C-35, Sarvodaya Nagar, Kanpur - 208005
  • All disputes are subject to Kanpur Jurisdiction.