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FAQ
Accounts

What is My Account?

How do I know my order has been confirmed?

Gift Voucher & Discount coupons

What is a Gift voucher ?

What is a discount coupon ?

How do I buy/gift a Gift Voucher?

How do I buy/gift a discount coupon?

How do I make a purchase with a Gift Voucher?

How do I make a purchase with a Gift Voucher?

Does a Gift Voucher expire?

Do discount coupons expire?

Is there a limit on how many Gift vouchers I can use on a single order?

Shopping and Payment

Is it necessary to have a Kasturi-b account to shop?

How do I make a payment for a Kasturi-b purchase?

What is Cash on Delivery?

Are there any charges for a COD purchase?

How do I pay using a Credit/Debit card and is it safe?

I am asked by Courier Company to pay Octroi. What should I do?

Measurement Help

How can I measure myself for blouse?

How can I measure myself for Kurta and shalwar?

What do sizes S, M, L & XL mean?

What is the customization option offered by Kasturi-b ?

Order Status

How do I check the current status of my orders?

What do the different order status mean?

When and how can I cancel an order?

Packaging, Shipping and Delivery

How are items packaged?

What are the delivery charges?

What is the estimated delivery time?

How will the delivery be done?

Does Kasturi-b deliver internationally?

How can I track the delivery of my order?